Senior Application Specialist

 

Description

Provide an on-site application training to clients Performs on -site instruments and product validations Performs technical presentations to prospective customers Technical demonstration and technical positioning of Diagnostic products. Onsite troubleshooting of Diagnostic instruments and assays Conducting Scientific marketing activities, Workshops, Technical meets, and other customer engagement activities. Working closely with product management, sales and service teams. Pre-sales and post-sales support for sales team in terms of technical information, competitive information, and technical discussions with the prospects Attends occasional tradeshows to demonstrate and promote Company products. Estimated 40-50% field travel. Perform other duties as assigned.

This position is part of the Senior Application function located in Bangalore. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Application team -South India and report to the Application Manager -South responsible for Managing application professional handling the area of entire of Karnataka region.  

If you thrive in a Challenging, Passionate, instrumental, and competitive role and want to work to build a world-class Service provider and Healthcare organization.

In this role, you will have the opportunity to:

• Grow along with a leading IVD segment organization
• Provide onsite Application support for our instruments which will lead to advancing healthcare and patient supports
• Provide immediate support to achieve client delight
• Ability to interact with our team of service professionals and other cross function which are very critical for the role.

Education

Bachelor’s degree in science or bachelor’s degree in MLT

Experience along with Background and functional Knowledge

5+ years’ experience as a field application specialist in IVD industry or Medical Technologist with 7+ years’ experience within a hospital-based laboratory.

Problem Solving Skills

Can logically resolve or troubleshoot in times of crisis and leverage expert help

Computer Proficiency & other requirements

• Must have good knowledge of computer including MS Office & Teams
• Must have good planning and customer relationship skills.
• Knowledge of laboratory workflow and information systems.
• Must be able to travel across South India. Requires flexibility in working hours.
• Good written and verbal communication skills.

Previous experience in a customer-facing role is strongly preferred -

• Can independently handle 1 or more product groups (example: Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with prompt expert support.
• Able to identify application vs. service issues and collaborate to resolve ability to priorities customer needs.
• Ability to coordinate and collaborate with other functions to achieve client delight.