Field Application Scientist

     Job Description:

• Coordinating new installations, including facility inspections, instrument validation, and customer training.
• Troubleshooting issues related to the user’s technical skills, biochemistry/assay design, experimental design, software, and instruments.
• Developing and maintaining positive relationships with customers in assigned territory.
• Helping to maintain and increase product usage, and supporting sales efforts through technical presentations and demonstrations.
• Acting as a key contributor of customer feedback to marketing and product development teams.
• Developing and improving key company processes that support our mission of building a world-class customer support organization.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Desired Skills:

• At least 2 years of biotech experience preferred
• Prior field experience supporting customers using sequencing or array technologies preferred
• Demonstrated experience with next generation or high throughput sequencing sample prep technologies and protocols preferred
• Demonstrated understanding of commonly-used sequencing data analysis software applications preferred
• Demonstrated bioinformatics expertise and experience with handling and analyzing next generation sequencing or array data is a huge plus.
• Outstanding problem-solving skills
• Excellent communication skills in English
• Good interpersonal skills
• Must be willing to travel up to 50% of the time